Assignment Administration & Management in Pharmacy ..........lagi~

Topic:

"Customer Service at Government Hospital in Pharmacy Area (pharmacy related)"

Pharmacy Area: eg - Farmasi Klinik Pakar, out-patient, in-patient, etc

First - Find out:

1. Current situation at these places
2. Issues/problems related to services
3. Propose suggestions on how to improve the problems

Second - Aspects/focuses:

a) Human resource
Example:
- staffing,
- waiting time; how to improve efficiency
- what type of skills required
- problems with staff (not trained, lack of skills)

b) Daily Operation (operating process)

c) Product Quality
Example:
- Procurement process for types of drugs kept
- Buying (how and why)

d) Counter Service Quality
Example:
- Dispensing
- Communication with patient
- Packaging and labeling

e) Communication System
Example:
- Staff with staff
- Staff with systems
- Staff with patient
- Type of system (computerized/manual)



Notes:

• Around 3 pages
• Grouping follows the business plan assignments’ groups
• Each group will choose one aspect either human resource, daily operation, products quality etc. Each aspect will be discussed by 2 groups.
• Each group need to find out on current situation, problems related to the services and also suggestion on how to improve the problems on the aspect chosen previously.
• The area should be focusing on pharmacy area in hospital. If there are more than 2 pharmacy areas in the hospital, divide the areas equally between 2 groups that discuss on the same aspect.
• Submission date: before final examination
• Any inquiries please see Madam Halimah Bux.

-berita ini dibawakan oleh Raihanah, disampaikan oleh Mardhiah